About Us

Phoenix Healthcare was established in 1996 and is a leading independent UK broker and adviser specialising in all aspects of corporate healthcare provision.

Paul Wright and Lee Shorter, the founding business partners of Phoenix Healthcare, each have over 30 years experience within corporate healthcare. They continue a ‘hands on’ approach to managing the business on a day to day basis, ensuring that each corporate client benefits from their knowledge and experience of the industry.

Hundreds of Clients

Helped & Happy

100+

Happy Customers

Corporate Clients

approve

Over 21 Years

of experience

THE FINANCIAL CONDUCT AUTHORITY (FCA)

The FCA is the independent watchdog that regulates financial services. Use the below information to decide if our services are right for you.

WHOSE PRODUCTS DO WE OFFER?

We offer products from a range of medical, dental, travel, critical illness, life and income protection insurers. Ask us for a list of insurers we offer insurance from.

WHICH SERVICE WILL WE PROVIDE YOU WITH?

We will advise and make a recommendation for you after we have assessed your needs for non-investment insurance contracts.

We may ask some questions to narrow down the selection of products that we will provide details on. You will need to make your own choice about how to proceed.

WHAT WILL YOU HAVE TO PAY US FOR THIS SERVICE?

An agreed fee will be charged in the absence of us receiving
commission from the selected insurer.

No fee will be charged for non-investment insurance contracts,
providing we receive commission from the selected insurer.

You will receive a quotation which will tell you about any other
fees relating to any particular insurance policy.

WHO REGULATES US?

Phoenix Healthcare (UK) Ltd, The Stables, 17 Church Street, Oadby, Leicester, LE2 5DB is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 622572.

Our permitted business is:

Private Medical Insurance
International Medical Insurance
Business Travel Insurance
Dental Insurance
Group Income Protection
Group Critical Illness Insurance
Group Life Insurance
Employee Assistance Programmes
Health Screening and Occupational Health Services
Cash Plans

You can check this on the FCA’s Register by visiting the FCA’s
website www.fca.gov.uk/register or by contacting the FCA on
0800 111 6768.

OWNERSHIP

Phoenix Healthcare (UK) Ltd is a company owned and operated by the two Directors, Paul Wright and Lee Shorter.

WHAT TO DO IF YOU HAVE A COMPLAINT

If you wish to register a complaint, please contact us:
…in writing
Lee Shorter, Phoenix Healthcare (UK) Ltd, The Stables, 17
Church Street, Oadby, Leicester, LE2 5DB
…by phone
Telephone: 0116 272 1252
If you cannot settle your complaint with us, you may be entitled
to refer it to the Financial Ombudsman Service.

WE ARE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about the compensation scheme arrangements is available from the FSCS.